Brittany Ferries Phone Numbers and Emails

Customer Service:

  • +3 323 136 3636
    France
  • +3 323 551 1020
    France
  • +3 329 940 6441
    France
  • +3 323 388 4488
    France
  • +3 329 829 2813
    France
  • +35 321 437 8401
    Ireland
  • +3 490 210 8147
    Spain
  • +1 600 722 9688
    US

Legal:

  • +44 175 264 8000

Sales/ Reservations:

  • +44 330 159 7000

Brittany Ferries Email:

Complaints/ Feedback
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Contact Information

Brittany Ferries Website:

Brittany Ferries Help Center:

Corporate Office Address:

Brittany Ferries
Millbay
Plymouth, Devon PL1 3EW
United Kingdom

Brittany Ferries Customer Service Reviews

1.5 / 5
Poor
GRAHAM H Hcb
Terrible customer service (Land)
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

This relates to the reservations and land customer service and not onboard.
My second booking with Brittany Ferries and the second very inconvenient rescheduling.
I booked an early bird fare, five months in advance, Rosslare to Cherbourg to arrive in daylight as I have a long onward car drive. When they rescheduled, the offer was a refund or another date if the new times did not suit.

I found that they have a sailing from Cork the next day, which suited better, which actually cost 13 less, so I asked reservations to change it for me. They agreed, but, but despite the lower fare, they refused to refund me the 13 difference. If I cancelled the booking, I could get a full refund and book the Cork leg myself, saving the 13! It took 4 days before reservations cancelled the Rosslare leg, by which time, the Cork fare had increased by 40.

After several emails and telephone calls, they eventually gave me the sailing at the original fare, but not the 13 refund. I asked for a free gesture such as some meal vouchers or a cabin upgrade to make up for the inconvenience and extra petrol expense and this was flatly refused.
The website says the Salamanca ships offers a cooked ENGLISH breakfast, on a France-Ireland sailing, however as the ship arrives at 6AM, the restaurant is not open!
Now, two weeks before travelling, I discovered the price of the outbound sailing and cabin have dropped by 71. I wrote to Brittany's customer services for Ireland-France, based in England! They have a 28 WORKING DAY response time, presumably due to a massive amount of complaints.

After a long wait, I received a partial response and a flat refusal of any refund,or gesture. The attitude and lack of any willingness to help or retain customer goodwill from senior agent Charlotte Murray was despicable. She is a disgrace to her profession. She hid behind the companys terms and conditions and simply did not care about the customer.

While Brittany Ferries prices are good, I am very reluctant to trust them again as their land based customer service is terrible. Perhaps the ships and crew will be better.

Read full review
GRAHAM H Hcb
Terrible Customer Service (Land)
stars-rating stars-rating stars-rating stars-rating stars-rating
1.8

This relates to the reservations and land customer service and not onboard.
My second booking with Brittany Ferries and the second very inconvenient reschedulling.
I booked Rosslare to Cherbourg to arrive in daylight as I have a long onward car drive. When they reschedulled, the offer was a refund or another date if the new times did not suit.

I found that they have a sailing from Cork the next day, which suited better, which actually cost 13 less, so I asked reservations to change it for me. They agreed, but would not price match, so despite the lower fare, they refused to refund me the 13 difference. If I cancelled the booking, I could get a full refund and book the Cork leg myself, saving the 13! It took 4 days before reservations cancelled the Rosslare leg, by which time, the Cork fare had increased by 40.

After serveral emails and telephone calls, they eventually gave me the sailing at the original fare, but not the 13 refund. I asked for a free gesture such as some meal vouchers or a cabin upgrade to make up for the inconvenience and this was flatly refused.
So I wrote to Brittany's customer services for Ireland-France, and this is based in England! They have a 28 WORKING DAY response time, persumably due to a massive amount of complaints. Again, after a long wait, I received a partial response and a flat refusal of any gesture.

While Brittany Ferries prices are good, I am very reluctant to trust them again as their land based customer service is terrible. Perhaps the ships and crew will be better.

Read full review

Summary of Brittany Ferries Customer Service Calls

157 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Brittany Ferries?

Request for Information Question:

  • “Need help ASAP”
  • “To inquire about a booking”
  • “Need to talk to someone urgently.”

Product/ Service Question:

  • “Issue with boarding g and Brittany ferries broken equipment”
  • “Crash in Spain”
  • “Membership”

Return/ Replace Question:

  • “Change booking”

Activation/ Cancellation Question:

  • “Possible cancellation of our sailing from Portsmouth to Cherbourg this evening.”

Shipping and Delivery Question:

  • “Ticket not received”

Account Question:

  • “I can't log in”

Other Question:

  • “Is there availability for 1 Adult, 1 car and 1 dog on any of the ferries to Roslyn this week or next traveller from bilbao”
  • “Retrieving voucher code”
  • “Put the wrong email address on my booking”

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