Brittany Ferries - Club Voyage Scheme rip off

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Additional Fees
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Customer service
Discounts and Special Offers
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Exchange, Refund and Cancellation Policy
Price Affordability
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I have travelled regularly with Brittany Ferries on their Portsmouth to Spain routes, and having seen the misleading publicity which they propagate decided to join their Club Voyage (CV) scheme for Spain. The cost for this is a Registration fee £105, plus an annual fee of £125 = a total of £230. However, once joining you then find that they have lots of disadvantageous terms (only for the consumer, not for them) and exclusions in the small print of their CV agreement for the Spanish crossings; for example on Spanish crossings you do not get any discount on the cabins; you do not get any discounts on their Economie ferries, and you soon find that the discounts which you do actually get amount to very little, and unless you make somewhere around 8 crossings per annum you do not make any significant overall savings after taking the £230 up-front cost into account. I thus therefore decided not to continue my membership, when I discovered what a rip-off this scheme is.

Before I did cease my CV membership however I had made bookings for 3 more crossings leaving after my CV membership would then cease. As I was still a CV member at the time of booking these crossings I received the discount on those crossings. Suddenly after I had decided not to renew membership of the CV scheme I received a revised invoice from Brittany Ferries for the last two crossings yet to be made, stating that the discount which I had been given on the last two crossings would be retrospectively re-charged to me, although I had made those bookings whilst still a CV member, and was thus entitled to the discount. They now want to make a retrospective additional charge of £111.00.

I then wrote to make a formal complaint because I believed that they were contravening the Unfair Terms in Consumer Contracts legislation of both the UK and of the EU. The correspondence dragged on and on and I eventually contacted their John Napton (director UK & Ireland) who claimed that this retrospective surcharge was not a contravention of the Unfair Terms in Consumer Contracts legislation of both the UK and of the EU; but that they assumed in good faith that a customer would renew their CV membership. I argued that this was nonsense because the term in their contract which they were attempting to rely upon was to their advantage only, not to a customer, and that it had not been negotiated with me individually prior to the contract, but instead had been hidden in small print.

They have refused to negotiate any further and it seems that the only option a consumer has is to take them to court for contravention of the Unfair Terms in Consumer Contracts legislation of both the UK and of the EU.

The situation is made more farcical by the fact that on the last return crossing which I made, although I had booked this whilst still a CV member, the return crossing was made after my CV membership had ceased, and they did not attempt to make any retrospective surcharge for that. They are only attempting to make a retrospective surcharge for the next return crossing which I booked whilst still a CV member.

I would warn any other customers considering Club Voyage membership with Brittany Ferries to read all of the small print very carefully before joining, and you will find (as I did the hard way) that this scheme is a rip-off and not worth wasting your money on for Spanish crossings.

Reason of review: Dishonesty.

Monetary Loss: $167.

Preferred solution: Let the company propose a solution.

I liked: Very little.

I didn't like: Club voyage.

Brittany Ferries in London, England - They didnt sail a boat when they were meant to

1 comment

writing from Insight Trans logistics. My company uses boats all of the time and now for 4 weekends on the run the Brittany Ferries boat has not sailed leaving my customers unhappy and the drivers having to find alternative methods of travel.

why is it that the p&o ferry could sail using the same route but your boat was cancelled? This is causing me a lot of money to have to sent my drivers other ways to reach spain. We are letting lloyal customers down and my sales are down in November/December due to these being cancelled!




I agree with you. My experience of Brittany Ferries has not been good either. The problem I believe is that it is run by amateur managers who have no understanding of the fact that that it is less expensive to keep existing customers than to recruit new customers.

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